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Search results for “customer reviews”
Alibaba launches “Fliggy Buy” shopping channel with merchants
03/26/2019
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2:27:12 PM
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Furla Hong Kong and Laox of Japan have already joined this channel, and more merchants are expected to join.
Homestay category on upswing in China, but what’s there to differentiate?
03/26/2019
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1:36:49 PM
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Brands such as Tujia, Xiaozhu and Airbnb are expanding their listings in China. An intriguing facet at this juncture is what is being done to stand out when one property could be available on more than one platform.
Back to basics: online reputation management
02/13/2019
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9:16:09 PM
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Hotels should strengthen their monitoring of online reviews and provide effective feedback as great online reputation is essential for positive brand awareness and increased customer satisfaction.
Top five revenue management & distribution tips for 2019
03/04/2019
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5:41:33 PM
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Work with OTAs, review your cancellation policies, advertise on GHA and keep an eye on facilitated bookings.
OYO China CFO: We’ll have clear models for hotel operation and profitability
03/04/2019
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8:57:29 AM
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"We know that speed, manpower efficiency and scalability are equally important. What’s not going to happen this year is that we will only manage to keep 5,000 of the 10,000 hotels we signed in 2018."
Hoteliers adjust pricing strategies to be more dynamic
02/22/2019
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7:31:58 AM
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While revenue-management systems increasingly are calculating demand by day as well as by market segment, retail pricing hoteliers still have to take a human approach to review the competition and considering cultural events.
How retail changes when algorithms curate everything we buy
01/15/2019
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6:05:55 PM
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The best way for retailers to protect themselves: Give customers good reasons to keep coming to them directly.
The role of architecture and design in hospitality
02/19/2019
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5:35:44 PM
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While architecture and design enable properties to curate a memorable stay, it’s also a powerful tool for communicating a brand’s message.
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